Well, I just ordered a EX-21 on Sunday night. I got the same deal with free shipping. I was going to get a Dewalt 788, but I heard too many complaints. I decided to pay a bit more and get a saw that nobody complained about.
Back to your question. I called Monday morning and the lines were busy. I left a voice mail for an approximate delivery date. I said email response was OK. I figured free delivery of a 88 lb package would be on the slow boat. A email showed up an hour later. My saw was on the truck Monday afternoon via UPS with a tracking number. Delivery is scheduled for Thursday!! That's service. Now I know why a lot of folks recommended them. A great first impression. I can't wait. This is my first scroll saw. I've already collected more patterns and videos than I can complete in 6 months!