I purchased an Excalibur 30" last December. Along with a number of other woodworking machines with the idea that I wanted to acquire the best machines I could afford as I do not plan to have the money or inclination to buy replacements for half measure decisions. So thinking that the Excalibur seemed to get good reviews, and the features seemed well thought out, I bought one and forgot it. With no immediate plans for it. Just wanted a good scroll saw when and if a project popped up. So as I have done before, I saw an idea in a wood magazine and said, "I can do that". It was an article about a young lady that put herself through college sawing puzzles for weddings. I have a step son that is getting married on Sunday so why would I rush the project along before last Friday. I have periodically purchased different size blades, read article and watched videos on different methods of cutting puzzles, mounting photos, etc. The last blades I purchased, two weeks ago, from two different sources were specifically called puzzle blades. About the size of a human hair, or close to it. So I turned on the machine for the first time and it is not what I expected. Not smooth. Lots of vibration. Sounded like it had a rod knocking. Panic sets in. I have a little over a week to make my first and only promised puzzle for the upcoming wedding and I have a bad machine. I went in the house and called General in Canada. 4:oo pm E.T. and chat briefly with a fellow that gave me an idea to try and to call back Monday if it didn't work. So I rotated the motor a couple of times, and each time I moved thru a full slots worth, and removed the screws to get another full slot rotation, it helped marginally. On Monday I called back spoke with the same gentleman who gave up and passed me onto a production manager. I had no trouble getting him on the phone. He was in Canada not Asia. He started to work thru some different ideas. All of which were spot on. He stayed on the phone as I did as he instructed. We tried a number of things. most helped. We were only trying to get the vibration down to the point I could try to cut at least the one puzzle and we could solve any remaining issues after the wedding. I'm not sure if it is fully in functional spec. for this machine but it did a darn good job on two puzzles and one of which turned out nice enough for the wedding. It still has some vibration. having not experienced one in person, only thru internet videos I may have a fully in spec. 30" Excalibur. Finally my observations...... The Internet does not give you enough insight to know exactly how a machine should sound and function. They will sell you one but You CAN NOT LEAVE YOUR SCROLL SAW ON A ROLL AROUND BASE and expect it not to vibrate. That was made clear to me by the production manager. (I didn't see that written down anywhere when I purchased the base). I could have missed it. You can work thru problems over the phone if you are working with a good company. One that will spend what ever time is required to fix the problem. So far General is just such a company and Pat, I hope I have his name correct, Magro is excellent at trouble shooting problems, some real and some perceived. I also observed that I could not keep from breaking the puzzle blades when I tensioned them. Having no experience and time to experiment I went to a number 2 and had some very good results. With this brief experience into scroll sawing I learned quite a bit and know I have many questions about the best procedures for making photo jigsaw puzzles. Sorry for the length of this post but I needed to start somewhere and give kudos to General and the fine folks that work there. That's enough smoke up their skirts, but they were great. "so far"
I would like to hear thoughts about vibration for an Excalibur 30" and how I can be sure I have a smooth one (in spec.) Also any Photo Jigsaw puzzle insight would be much appreciated. Tips Tricks etc.
Best
Bob V.