malc Posted June 3, 2010 Posted June 3, 2010 My new scrollsaw, a Deco 402, arrived on Wednesday. I only ordered it from Screwfix on Friday afternoon and was not expecting it for some days due to the bank holiday. There was a problem with the top blade clamp, the gap in it was too wide to close on a blade. I contacted Screwfix's supplier, N.M.A. in Yorkshire Wednesday afternoon. They put not one but two replacements in the post which I received first thing this today (Thursday). I believe that if I am prepared to moan about bad service I must also praise good service. So three cheers to Screwfix, N.M.A., City Link and the Royal mail. Malc Quote
Travis Posted June 3, 2010 Posted June 3, 2010 That's great news! Its so nice to see companies offer great customer service without making you jump through hoops. I'm glad you didn't get the run-around. Quote
wombatie Posted June 4, 2010 Posted June 4, 2010 Good customer service is very hard to come by now a days so when you get it you can be gob smacked for a while. Congrat's on your new saw. Happy scrolling Marg Quote
grampa Posted June 4, 2010 Posted June 4, 2010 Hi Malc I get most of my stuff from scewfix no complaints so far................Paul Quote
amazingkevin Posted July 30, 2010 Posted July 30, 2010 Now that was service!I enjoyed looking at round the world scroll saws.May there 's more to look at.I'm allways looking for better. Quote
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