rjR Posted October 15, 2019 Report Posted October 15, 2019 I had bought an item on Sunday at the local Rockler. Well it broke on Monday, due to not being assembled quite right--one set screw had not been sufficiently tightened. I had not realized it until I had an issue. Well in my attempt to fix it; I accidentally made it even worse. The set screw dropped in to far and then could not be retrieved. On my trip to Rockler today, I explained what had happened and HOW I had made it worse, expecting a decent discount on a new replacement! They totally replaced it FREE-- EXTRAORDINARY service! I meflick, jollyred, MTCowpoke22 and 2 others 5 Quote
Gordster Posted October 15, 2019 Report Posted October 15, 2019 That must have been a good feeling....I would be sweating all the way back and thinking up what to say..Good stuff. Quote
LarryEA Posted October 16, 2019 Report Posted October 16, 2019 That's the way you 'buy' a customer. Quote
dgman Posted October 16, 2019 Report Posted October 16, 2019 That’s great Ralph, but what was the item? Quote
Woodmaster1 Posted October 16, 2019 Report Posted October 16, 2019 That is awesome customer service. I buy from rockler because of quality and free shipping. Quote
Scrappile Posted October 16, 2019 Report Posted October 16, 2019 You have a nice Rockler store there in Beaverton. I have been there a few times... Quote
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