Jeff, I have ordered from them once so far and knew from their website that it might be as long as three weeks to get my order ....I waited 21/2 weeks and sent them and Email on the status of my order and never received a reply....I did get my order in exactley 3 weeks and the product was great as advertised, The quality of the wood was good and prices were in line for what i received.....I did drop them another Email saying that I thought that people might use them more if they improved their communication skills ......Did not receive a reply to that Email either. I liked the wood and the sizes they offer and will order again from them for stock...I now know not to order something I might need in a hurry !....Just my Two cents worth..Steve.