It seems that a lot of businesses are always willing to help when we are in the market for a machine. However, once the purchase is made and they have our money and something goes wrong with the machine, we are on our own. Thank you for sharing and I am sorry about your experience. I thought I was the only one that was a victim of poor customer service, LOL.
I am very sensitive about customer service because I have been burned a few times. Reading the forums and doing research have helped me to weed out some poor customer service businesses, but then again...