Popular Post Rockytime Posted April 20, 2018 Popular Post Report Share Posted April 20, 2018 Bushton sent me a new controller and a motor with a replaced bearing. Yesterday I got this little package in the mail. It contained two 10-32 screws with a little note saying, "Sorry, these should have been sent back with your controller." I did just fine without the screws and Bushton could have just ignored such a little thing. But little things like that speak volumes for their customer service. Kudos to you Bushton! Roberta Moreton, OCtoolguy, Gonzo and 10 others 11 2 Quote Link to comment Share on other sites More sharing options...
Dan Posted April 21, 2018 Report Share Posted April 21, 2018 Customer service like that will go a long way. Kudos well deserved. kmmcrafts, hippygirl, OCtoolguy and 2 others 5 Quote Link to comment Share on other sites More sharing options...
SCROLLSAW703 Posted April 21, 2018 Report Share Posted April 21, 2018 (edited) they are good folks, rocky! And they do their best to make things go as smooth as possible for the customer, contrary to what you may have heard. As you've found out, they're excellent for making things right! I can say, with honesty Rocky, in the few years I've dealt with Bushton, I've been to the facility personally & met all the crew, & it truly is a family oriented operation. And their goal is satisfaction. There is a lot going on in such a small operation. Rocky, I'm happy to hear you got your extra parts, & are satisfied with Hawk. Keep makin' sawdust, my friend! Edited April 21, 2018 by SCROLLSAW703 WayneMahler and OCtoolguy 1 1 Quote Link to comment Share on other sites More sharing options...
lawson56 Posted April 21, 2018 Report Share Posted April 21, 2018 Sounds like Awesome Customer Service. OCtoolguy and SCROLLSAW703 2 Quote Link to comment Share on other sites More sharing options...
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