It is well known that I am a huge supporter of Hawk saws, that said. My feelings regarding saws or anything for that matter manufactured by a small company like Hawk. Should be thoroughly inspected and tested before shipping. If the saw was thrown out of adjustment during shipping I would expect to see a damaged container. Although I received a $500K piece of equipment at work that was supposed to have worked when it left the factory that was missing critical parts, supposedly fell off in shipping. It was in big wooden crate (clear pine that ended up in my workshop) It took me a year to debug it, field service guy was a dud.
Since many of the new saws on the market are getting up there in the price range this is Hawks golden opportunity to get back into the thick of things regarding sales. They can not afford having these kind of issues. I hope they do right by you and that this is a one time occurrence.