kevin you are not sounding like a person who really is looking forward to this new saw. I hope things are going to work out for you and there is no problems with it. If you have to do work on it after all said and done I would give them a piece of my mind and could not care who they are. They really sound like a company I do not want to deal with. It is ashame the name will get dragged through the mud if they do not turn things around. Shipping problems now too. I have had tools shipped from various companies by UPS, FedX and never had a problem. Way too many other saws out there.