Doesn't seem like you should have to work on a new saw,,, however, with their help, it is a learning experience. The more you learn about the saw, the more comfortable you will be with it. Just kidding..... but... you own a DeWalt, you must know how to work on a saw..... er Chevy..
And Hotshot, I somewhat agree with you, however, I would never expect this on the 2nd most expensive saw one can buy. Let us not make too many excuses for the maker/seller. If they want to sell that level of a saw, they have to step up. I don't care how many things go on in their lives. They are trying to sell a professional grade piece of equipment. How many companies would be as patient as Iggy has been?? I'm not a company but I would have sent the saw back and got my money back, spent it with someone else. Just my opinion. I had trouble when I first bought my Hegner (it is a used demo saw). But I knew and they knew it was operator problems not the saws, but Advance Machinery responded to my questions in full force. Immediately and stuck with me until I had it figured out. I had problems with my Seyco, and Seyco responded immediately and followed through. I think Seyco is a pretty small family company... That is how it should be. Would I expect that kind of response from a big company like DeWalt, or Delta,,,, nope, I am nothing but a little pin prick to them.. Just saying.