Paul, I got the feeling that maybe that refund they sent me was the commission off of your purchase. LOL! As to the piece that was cracked, you might just shoot Chris an email to tell him what happened. Possibly in shipping. That way he might be able to change his shipping method. Anyway, I'll just bet if you do, you'll maybe get another piece sent to you. On the last order that I sent them, I purchased all 6 species in 60" pieces (5 footers). In the notes area, I asked that they if they were to cut the boards down in length that they not to cut them into pieces that couldn't be divided by 10" as I needed that length for my projects. Well, the guys out in the yard were confused and came to Chris asking what to do. He made the decision to cut everything down to 12" lengths in order to give me some leeway. So, when I got the order, I was somewhat disappointed but figured that it was my cryptic request. So, I called Chris to find out how I should have ordered it so as not to have that happen in the future. He shouldered the blame saying that it was his decision. I told him not to worry that it would be ok and next time I would call the order in so as to not have any misunderstandings in the future. He apologized all over the place but I told him not to worry. Two days later, I get a UPS shipment that contained 6 12" pieces of wood. All 6 species that I had ordered. He wanted to make up for his mistake. What a stand up guy. Cherokee Wood Products will be getting all of my wood business in the future. He also told me to let you folks know that they have many other types of wood to offer but when he put the website together, (he did it himself) he got way behind and didn't get it all finished. So, if you don't see what you want, give him a call or shoot them an email and inquire about what you want. They are a first class business and are catering to the scroll saw/hobby community. I can't say enough good about them and the service they are providing here on the West coast.