I too have been following this saga. I think in the grand scheme of things, the two things that I think are WRONG are, one....the total lack of communication on the hold up of shipping your saw. And two....the fact that they bang your credit card at the instant you order the saw. If they know at that point in time that they don't have a saw to ship you, they should inform you of that and then NOT hit your CC until the moment the saw is shipped. I'm really hoping and praying for this small (?) company to survive and prosper. But, they need to get their stuff together and start acting like a real business and not a hobby of some sort.