I now recall sending them my very first order of blades when starting out. I recognize the name Leslie. My order did not arrive so I called them. The phone would ring and the answer said, "If you know your party's extension enter it now." I knew of no extension. I called again two or three times over the next couple of days with the same results. I finally emailed them and got an answer. They said their phone system was down. I finally got my order but was shy a couple of things. Yes, I had forgotten about them. I understand about mom and pop businesses. The pen making supply business is full of them. I think, just to give them another chance I will bite the bullet from them. Wish me luck.