About six weeks ago I purchased a Pegas Scroll Bandsaw from @Denny Knappen. I received the saw quickly. After Setting it up and using it I discovered that the table was not flat. There is a split through the table that allows you to install the blade. The back half was a touch higher than the front so the edge of my wood would catch on it when I would push it across. It was useable but annoying especially considering the cost of the saw. I was expecting more precision from Pegas. I couldn't find a customer service number on line so I contacted Denny. I was really disappointed in the lack of technical support that Pegas has. I will say that Denny bent over backwards and got Pegas to replace the table. I sure am glad I bought the saw from someone that is all about customer service. If you do intarsia I highly recommend the saw and of coarse purchasing it through Denny.
In the past couple of years I have purchased a new dust collector, table saw, drum sander and band saw. The table saw and band saw was the same brand, the band saw was different, and the dust collector was a Jet. The table saw the blade was not mounted in the saw straight and there was not enough adjustment to line it up. Finally after about six months of emails and being ignored I finally got a hold of someone in management that said they would have to replace it. On the band saw the bottom blade guide had a piece missing and I had to make a wood spacer to make it useable. It took me about three months to finally get a hold of a guy to take care of that problem. About two months ago my drum sander died. It took a week before tech support responded to my call. For the past month my dust collector occasionally popped the small breaker on the control panel. About a week ago I called tech support and they called me back in about an hour. Within two days I had a new breaker. That didn't fix it so I called tech support this morning and they called me back within five minutes. The technician explained to me how to take the cap off the motor and adjust a switch. So far so good. Jet has won my future machinery business. Customer service and tech support is more important to me than the cost.