My experience with Grizzly was somewhat different. I drove 2 hrs in a pouring rain to attend their tent sale. Of course, by the time I arrived all the 6" belt sanders had sold. No problem, I would just buy a new one. Went inside and pulled the card from the display and then stood in line for 45 min to check out. Was then informed that it was out of stock and someone forgot to pull the cards. I offered to buy the display model but they couldn't do that. The only alternative was order one and pay an additional $40 shipping. I even spoke to the store manager who could care less. When I got home called the main customer service # and they also could care less. If they had offered to discount the shipping, I would still have been somewhat satisfied. Instead, I went local and bought a Delta which I am still using with no problems.