I posted this on another site, thought all would like to know that there are business people out ready to serve us.
I just wanted everyone to know about my recent purchase from QTE North America. I ordered the new Pagas Head Clamp Set for my ailing EX-21 on 1/19 and was excited to receive them in about a week. When I opened the box, my excitement waned because I noticed that I was sent the wrong set of clamps and my saw is pretty much out of service. I called QTE this morning (FRI.), and received the best customer service I have ever experienced. I spoke with Richard Boehl and he immediately knew what my problem was and couldn't apologize enough. Rich quickly looked up my order and promised to ship out the correct set quickly, well in less then an hour, I got an e-mail that said my clamp set was on the way to the east coast via express mail, and I should expect them in a few days.I would highly recommend that anyone who needs or wants Pegas parts, to purchase from QTENorth America, INC. www.Qtena.com Rick