I have read many reports regarding the service that folks have gotten from their Dewalt Service Centers and not much good was ever said. Well, I wanted to give credit where credit is due. I have a Porter-Cable router, model number 1101, that my grandfather bought new way back before I was born. I'm 76 years old. He left it to me when he passed away and I have used it many times. But, the last time I used it, last Sunday, I dropped it. Unfortunately it landed on the aluminum housing where the brush holder is located on one side. It dinged the aluminum but it also shattered the black plastic/bakelite cap that holds the brush in place. My heart sunk. So, I started searching for parts and found nothing was available for a power tool that old. I did find out though that Dewalt/Black & Decker/Porter-Cable are all under one corporate umbrella now. So, I found that the service center is about 45 miles from me. I gave them a call and got hold of a very nice young lady and explained my situation. She asked me to hang on and she went and found a person who had vast knowledge about the older tools. It turns out that the same cap is used on many other older tools and they had 5 of them in stock at $2.20 each. So, I ordered 2 of them. They shipped them to me in a box by U.P.S. and didn't charge me any shipping. A total cost of $4.74. I couldn't be happier. I did call out to the center and got hold of the person who is in charge of that department and gave them a great big thank you and made sure that those 2 people got the credit they deserve. So, I hope those of you who have to contact their Dewalt Service Center have the same good fortune that I did. My center is located in Ontario, Ca. Do a google search for it and give them a try the next time you need parts for any of those 3 brands. Ok, I'll get off my soapbox now.